Support Policy

1 Customer Support

• Support is available via phone, email, and in-store during business hours.
• We aim to respond to all enquiries within 24 hours (excluding weekends and public holidays).

2 Warranty Support

• Many products come with a manufacturer™s warranty; details vary by item.
• Warranty claims must include proof of purchase and evidence of the fault.

3 Aftercare

• We provide guidance on product maintenance and care upon request.
• Repairs outside warranty can be arranged at an additional cost.